Privacy Policy
Last updated: 16 June 2026
Fitton Insurance Brokers Australia Pty Ltd (trading as Fitton Insurance Brokers; "we", "our", "us") is committed to protecting your privacy. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, store and protect your personal information, and how you can access it or make a complaint.
What we collect
When you submit a quote or guide enquiry through our website, or otherwise deal with us, we may collect: your name, phone number, email address, street address, and the answers you give about your insurance situation, assets and needs. We only collect personal information that is reasonably necessary for us to arrange and service your insurance.
How we use it
We use your information to respond to your enquiry, arrange and service your insurance, prepare quotes, assist with claims, meet our legal and regulatory obligations, and (where permitted) send you relevant service and renewal communications. We collect, hold, use and disclose your personal information in accordance with the Australian Privacy Principles.
Disclosure
To arrange your cover we may need to disclose your information to insurers, underwriting agencies, premium funders and other parties involved in providing your insurance. We never sell your personal information, and we do not share it with unrelated third parties for their own marketing.
Marketing, your opt-in and opt-out rights
Where the law requires it, we will only send you marketing communications with your consent. In line with the Spam Act 2003 (Cth), every marketing email or SMS we send includes a simple way to unsubscribe. You can opt out of marketing at any time, and that choice will not affect the servicing of your existing policies. To opt out, use the unsubscribe link in any message or contact us at reception@fitton.com.au.
Cookies, analytics & tracking
Our website uses cookies and analytics tools (such as Google Analytics via Google Tag Manager) to understand how visitors use the site so we can improve it. These tools may collect information such as your device, browser, pages visited and approximate location. This information is used in aggregate and we do not use it to personally identify you. When you first visit, a consent notice lets you accept or decline non-essential tracking. You can also control cookies through your browser settings; disabling cookies may affect how parts of the site work. Third-party tools are governed by their own privacy policies.
Storage & security
We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Access is limited to authorised members of our team. Where information is held by service providers on our behalf, we take reasonable steps to ensure they protect it appropriately.
Accessing & correcting your information
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, at any time. Contact us at reception@fitton.com.au or 07 4638 4233.
Complaints
If you have a privacy concern, please contact us first and we will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Fitton Insurance Brokers Australia Pty Ltd
13 Bowen Street, Toowoomba QLD 4350
07 4638 4233 · reception@fitton.com.au
